VALUES
Client-centred approach
Our
client-centred approach focuses our attention on listening
to our clients, exploring their decor tastes, and inquiring
about their design vision, wants and needs. This helps us
tailor our products and services to our clients specific
requirements and leads us to achieve higher client satisfaction.
High Personal Standards
Our
personal standards of excellence make us choose the practices
for manufacturing and installation that are in the best
interests of our clients. We know the enthusiasm of every
existing client is what links us to our future clients.
Our high standards are produced, not through words, but
through thousands of everyday choices and actions. At Harmony
we are disciplined about making the choices that provide
clients with the best products and produce the highest
quality work.
Clients as Advocates
At
Harmony we believe people don’t want to be sold by
the biassed pitch of a sales rep. They want reliable information
about how quality products and services can create the style
and decor they wish to achieve. As one means of providing
this reliable information we strive to turn our clients
into advocates for our company. We take pride in our clients
becoming so enthusiastic about the products and services
they receive that they are willing to become one of our
references. At the completion of every job we ask our clients
to complete a survey in which they assess the quality of
our work and whether or not they would like to participate
in Harmony’s referral system. We
have an ever growing list of existing clients that have
agreed to show potential clients our completed work. Quality
you can see, from satisfied clients who have come to trust
us.
No Affiliation with Particular Suppliers
When
you walk into a store and are approached by a sales rep
you know the store, and its employees, will be biassed to
sell you only the products that store carries. It becomes
the consumer’s task to decipher what is best for them,
amongst all the different products and opinions from various
stores. The flooring industry can be very confusing, especially
with companies using private labelling so you can’t
trace and compare products. Harmony bypasses companies that
use private labels to camouflage hidden mark-ups. We work
with a network of warehouse stores to find the best
prices on any product in the market.
Business is Personal
At
Harmony, we believe all business is personal. Our business
has emerged from the experience, knowledge, skills and values
of its owners. We like to get to know our clients and we
like them to have the opportunity to get to know us. Our
client’s satisfaction has personal meaning to us
and we strive to maintain the standards that keep our clients
satisfied.
