COMPANY
HISTORY
About
the Owners
Paul
Mawdsley: Over 20 years in flooring and woodworking
businesses, with experience in installations, service work,
personnel training, sales, and store management. Paul worked
for one of the largest flooring companies in Canada, operated
as part of the largest floor covering buying group in North
America, and contributed to the development of a local woodworking
company that has been in business for over 20 years.
Shauna Mawdsley: Fifteen years building
an extensive background in store management, customer service,
promotions, and office administration. With an intuitive
and practical eye to design and decor, Shauna has a gift
for bringing a client’s design elements into a complete
and harmonious vision.
Origin
of Harmony
Harmony
Hardwood Stairs & Flooring emerged from the combining
of four elements:
- Void
in the Marketplace: In the last 20 years the
retail flooring market has been moving away from traditional
high service/high margin stores. It has been moving towards
big box and warehouse type stores that have admirably
reduced flooring product costs to consumers but have eroded
the quality of decorating consultation, product advise,
installation service and individual accountability. Harmony
sees this void in service as a new niche to be filled.
- 2nd
Void in the Marketplace: Consumers who have been
buying hardwood flooring all these years want a quality
and cost effective solution for transforming their carpeted
stairs into a hardwood staircase that can match the beauty
of their floors. This requires a company that can combine
woodworking proficiency with flooring knowledge and installation
expertise. Again, Harmony sees this void in refacing hardwood
stairs as a new niche to be filled.
- New
Substance to fill the Void: The owners and originators
of Harmony take pride in bringing more substance than
facade to the marketplace. They have an extensive background
in the flooring industry and experience in woodworking/manufacturing.
They bring strengths in decorating consultation, product
advise and installation service. Harmony sets high standards
in customer service and individual accountability in a
client-centred business environment. Harmony strives to
fill the voids in the marketplace with products and services
that meet traditional standards in innovative and cost
effective ways.
- Connecting
Force:
People networks are the most powerful and cost effective
means of connecting consumers and companies. The best
way for a company to reach consumers is to generate positive
word-of-mouth marketing. The best way for a consumer to
choose a quality company with fair prices is to seek references
from their network of contacts. Harmony’s goal is
to reach new clients through the recommendations of existing
clients, and a network of businesses, who know our work.
